Haji Gaming FAQ — All your questions answered in one place

Signing up at haji gaming takes just 2 to 3 minutes. Fill in your mobile number, name, email, and password. Your account will be activated immediately after OTP verification.

No. Only one haji gaming account is permitted per mobile number. If multiple accounts are detected, we reserve the right to close all of them.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Once verified, you can set a new password.

KYC (Know Your Customer) is an identity verification process. Before making a withdrawal, you'll need to submit a photo of your national ID or passport. This is mandatory to prevent fraud and keep your account secure.

Yes. You can request self-exclusion or account closure from Settings. For further assistance, contact support@hajigaming.net.

To change your email or phone number, please contact support. Name and date of birth cannot be changed after KYC verification — this restriction is in place for security reasons.

The minimum age to participate on haji gaming is 18. Any account found to belong to a user under 18 will be closed immediately.

Yes. After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. After that, log in using an OTP or reset your password.

The minimum deposit on haji gaming is ৳200. You can get started with as little as ৳200 via bKash, Nagad, or Rocket. No deposit fees apply.

Withdrawals are usually processed within 15 to 30 minutes. If your KYC verification is pending, your first withdrawal may take a little longer. Wait up to 24 hours maximum.

haji gaming supports bKash, Nagad, Rocket, and various bank transfers. Visit the Payments page for full details on all available methods.

Daily withdrawal limits vary by VIP level. Standard accounts can withdraw up to ৳50,000 per day, while VIP accounts have higher limits.

Send your transaction ID to support@hajigaming.net right away. Our team will investigate within 2 hours and take the necessary action. In most cases like this, the amount is refunded within 3–5 business days.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, incorrect bank or mobile number, and exceeding your daily withdrawal limit.

haji gaming currently focuses on local Bangladeshi payment methods. A crypto option may be introduced in the future — check the Payments page for the latest updates.

For security reasons, withdrawals are normally sent to the mobile number used during deposit. Contact support if you need to withdraw to a different number.

Your first deposit after registration automatically triggers a 100% bonus — no promo code needed. Visit the Promotions page for the maximum bonus amount and wagering requirements.

To withdraw a bonus, you must wager a set multiple of the bonus amount. For example, a 30x wagering requirement on a ৳100 bonus means you need to place ৳3,000 in bets. Withdrawals are not permitted until the requirement is met.

Weekly cashback is credited every Monday. A set percentage of your net losses from the previous week is added as cashback. The higher your VIP level, the higher your cashback rate.

After receiving free spins, go to the designated slot game — the free spins option will appear automatically. Free spins are generally valid for 7 days.

When you refer a friend to haji gaming and they make their first deposit, you'll receive a bonus. Go to your profile, copy your unique referral code, and share it with your friend.

Yes. If you contact support before the bonus is credited to your bonus wallet, it can be cancelled. However, once you've started using the bonus, cancellation is no longer possible.

haji gaming offers slot games, Live Casino (Baccarat, Roulette, Blackjack), Sports Betting (cricket, football), fishing games, and virtual sports — with a library of over a thousand games in total.

Go to the Live Casino section and choose your preferred table. Games are played via live video stream with real dealers. A strong internet connection is recommended — at least 4G.

Yes. All games on haji gaming run on RNG (Random Number Generator) technology, independently audited and certified fair by third parties. Live Casino games are operated in real time.

You can bet on cricket, football, tennis, basketball, kabaddi, and more. In live betting, odds update in real time as the match progresses.

Many slot games offer a demo mode, but bonuses and jackpots do not apply in demo mode. Live Casino games do not have a demo mode.

Jackpot winnings are credited to your account automatically. For large jackpots, KYC verification is mandatory — our support team will reach out to you directly.

You can download the haji gaming app directly from the Download page on our website. Both Android APK and iOS versions are available.

The haji gaming app runs on Android 6.0+ and iOS 12.0+ devices. A minimum of 2GB RAM and a stable internet connection are required.

To install on Android, go to Settings > Security > Unknown Sources and enable it. Once installation is complete, turn it off again. If you run into issues, send a screenshot to support.

Update notifications are usually sent within the app. Alternatively, download the latest version from our download page and install it over the existing one.

Log in normally first, then go to Settings > Security > Biometric Login to enable fingerprint or Face ID. From then on, you can sign in using biometrics.

Start by restarting your phone, then clear the app's cache. If the issue persists, uninstall and reinstall the app. If it still doesn't work, contact support with your phone model and Android/iOS version.

Change your password immediately and notify us at support@hajigaming.net. Our security team will temporarily lock your account and launch an investigation.

No. haji gaming does not share your personal information with third parties. The only exceptions are legal obligations or government directives. See our Privacy Policy page for full details.

Go to Settings > Security > Two-Factor Authentication to enable it. You'll receive an OTP on your mobile every time you log in. This is the strongest protection available for your account.

haji gaming will never ask for your password or banking details via WhatsApp, SMS, or email. Any such message is suspicious — please report it to our official email address.

Yes. Go to Settings > Active Sessions to view all your active sessions. From there, you can log out of a specific device or all devices at once.

haji gaming offers five responsible gaming tools: bet limits, loss limits, session time limits, cooling-off periods, and self-exclusion. Visit the Responsible Gaming page for full details.